Your question is about sending parcels
Where should I drop off my parcel?
In any post office of your choice.
When you drop off your parcel at the counter you will be given a receipt for it. This receipt bears the dated stamp of that post office to prove that your parcel has been handed over.
What products am I not allowed to send?
Several categories of product may not be sent, in particular:
- objects that may leak or soil if the packaging gets broken,
- products or objects containing dangerous materials,
- live animals (except for bees, leeches, silkworms and fruit flies).
Sending perishable goods is also strongly discouraged.
Can I send funds and valuables?
You may send funds and valuables within Metropolitan France (in particular gold, silver, precious metals, tax stamps, money orders, jewellery, etc.) by using Colissimo Recommandé, with a set reimbursement ceiling of your choice (R1: 31 euros, R2: 153 euros, R3: 458 euros).
If sending anything with a value greater than 458 euros then it is imperative to split the items into several registered parcels.
If sending a parcel to a French Overseas Territory or Dependency, you may use the Colissimo Recommandé Outre-Mer up to a value of 458 euros.
For international parcels you may use Colissimo International with a Declared Value option - this has a maximum sum which varies according to country but which has a maximum of 5,000 euros.
Please contact your post office for more information.
Are there any pre-paid packets for sale?
Yes, La Poste offers a simple all-in-one solution with the Colissimo Emballage range of products. The prices include packaging, postage, insurance and tracking of your parcel.
These packets are available in post offices, as well as in certain hypermarkets and supermarkets. The Colissimo Emballage range also exists for sending packets abroad and to France's Overseas Territories and Dependencies, as well as Mayotte, Saint-Pierre and Miquelon and the military postal service.
What are the weight and size restrictions?
The dimensions you need to respect are as follows: Length + width + height is less than or equal to 150 cm, with a length less than or equal to 100 cm.
Weight of packets should not exceed:
- 10 kg for packets sent from or to Postal Sectors, as well as for packets sent to French Overseas Territories,
- 30 kg for all other packets.
What are the customs formalities for sending parcels to French Overseas Territories and Dependencies, Europe and the rest of the world?
No customs documents are necessary for the European Union.
For other destinations (Overseas Territories and Dependencies, and outside the European Union) the following documents must be attached:
- commercial or pro forma invoice in duplicate or triplicate,
- customs declaration CN23 or CN22 according to the type of shipment.
For more information about customs formalities please click here.
Why are insurance fees ("taxes d'assurance") or cash-on-delivery ("CRBT") payments not reimbursed following a complaint made after late delivery?
Late delivery is the responsibility of the distribution service and not a bad execution of cash-on-delivery payments or a loss of the parcel. This means that insurance fees and/or cash-on-delivery payments are not reimbursed if the only issue has been late delivery of a tracked parcel.
For example, if you have paid for a 48 hour delivery (2 working days) that we have not honoured, then you have the right to reimbursement of the shipping costs. However, your parcel did reach the recipient properly and the cash-on-delivery payments were received. Consequently, insurance fees and cash-on-delivery payments are not reimbursed.
What is the deadline for dropping off parcels?
The deadline for dropping off parcels is the time when the parcels deposited that day leave the post office to be shipped to their recipients. Parcels dropped off after the time limit will not leave the post office for shipment until the following day. These times are displayed in each post office.
For shipments with delivery guarantees of 48 hours (2 working days), the time starts counting down from the day after the parcel is dropped off.
The sender has assured me that my parcel was shipped 2 days ago, but I have not yet received anything. What can I do?
The following points should be checked:
- has the sender dropped off their parcel before their post office's deadline? Parcels dropped off after the deadline may only be shipped the next day, which might be the reason why you have not received your parcel yet.
- are the 2 days that the sender is referring to working days (Monday to Saturday included)? If this is not the case then it is quite usual for your parcel not having been delivered yet.
For example, any parcel dropped off on Saturday (before the deadline for depositing parcels) may only be delivered to its recipient on the following Tuesday at the earliest, since Sunday is not a working day.
In the event of a real delay, you should make the sender aware of the situation so that they may contact their post office with their receipt to make a complaint.
Who should I contact to make a complaint?
If you are the sender of the parcel, then we invite you to visit your post office where you can make a complaint at the counter.
Complaints will only be accepted upon presentation of a receipt for dropping off the parcel. Inquiries concerning parcels sent to France and Overseas Territories and Dependencies may only be undertaken up to a year from the day following dropping off of the parcel. For international parcels you have 6 months to make a complaint.